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Certificate In Civility in the Workplace Online Course

Create a Professional Culture That Results in Client Satisfaction

Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

By the end of this Civility in the Workplace Online Short Course, you will be able to:

  • Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Learn facilitative communication skills such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there's conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials soft skills courses available at Courses For Success.

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One - Getting Started

Module Two - Introduction

  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards

Module Three - Effective Work Etiquette

  • Greetings
  • Respect
  • Involvement
  • Being politically correct

Module Four - Costs and Rewards

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it

Module Five - Conflict Resolution

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Module Six - Getting to the Cause

  • Examining the root cause
  • Creating a cause-and-effect diagram
  • Forgiveness
  • Benefits of resolution

Module Seven - Communication

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry

Module Eight - Negotiation

  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving

Module Nine - Identifying your Needs

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys

Module Ten - Writing a Civility Policy

  • Designating the core group
  • Defining what is unacceptable behavior
  • Defining the consequence
  • Writing the policy

Module Eleven - Implementing the Policy

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators

Module Twelve - Wrapping up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

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Average rating 4 out of 5 stars

19 May 2019 08:42:10 PM

no Comment

16 May 2019 10:30:36 AM

Another well written and easily understood course

14 May 2019 04:22:56 PM

Very helpful

8 May 2019 06:52:19 AM

love the course

5 May 2019 11:10:32 PM

Very nice

1 May 2019 03:06:52 AM

Brilliant course, nice length and very good concise information!

27 April 2019 06:25:47 AM

Good course

27 April 2019 04:08:54 AM

Very interesting and motivating course!!

27 April 2019 12:54:34 AM

this is simple awesome, I am better at personal organization by employing the practical tools learnt in this course

23 April 2019 04:23:35 PM


18 April 2019 09:01:59 AM

I learned alot of new things regarding my aspirations

12 April 2019 03:03:27 PM

It is an excellent course and I would recommend to my friends.

11 April 2019 11:21:25 AM

Great content, sound and in-depth look at how we can be our own worst enemy.

11 April 2019 05:27:04 AM

Very good and motivating course. Helps to look at yourself diferent way.

10 April 2019 03:49:19 AM

Thank you!Great work!

9 April 2019 12:23:32 PM

Great, I am enjoying everyday, learning new things and have lot more confidents since I am doing this online course.

Thank you

9 April 2019 03:01:55 AM


5 April 2019 02:22:37 PM

Great course!

3 April 2019 01:48:46 PM


2 April 2019 03:12:07 PM

I found this course an eye opener, as it pointed out some of my faults, namely tending to hoard unnecessary items, emails etc and at times procrastinating. As I was always told when I was younger, “Procrastination is the thief of time!”
As for sorting things, I have had to do a lot recently, following my husband’s death, so this course is currently most applicable!
I have found all of the advice relevant and helpful and would recommend it to everyone.

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Course Summary

Course ID No.: 020CW
Delivery Mode: Online
Course Access: Lifetime Course Access
Time required: Study at your own pace
Course Duration: 6-8 Hours
Assessments: Yes (multiple choice)
Qualification: Certificate